14-day money-back guarantee
If BidPilots is not right for you, you can get a full refund within 14 days of the first payment for a plan. Ask from Billing in the app, or use our contact page with your organisation name and order number. Your access to the paid plan ends when the refund is made.
After 14 days
Renewals and later payments are not refunded, except where the law requires it. You can cancel at any time from Billing in the app or through the link in your Paddle receipt email. Your subscription stays active until the end of the period you have paid for, and you are not charged again. There are no partial refunds for unused time.
Plan changes
Upgrades are charged straight away, minus credit for the unused part of your current plan. Downgrades start on your next billing date, so there is nothing to refund.
Add-on packs
AI credit packs, tender unlock packs and extra seats can be refunded in full within 14 days of purchase if the pack has not been used. Packs that have been used, or partly used, are not refunded unless the law requires it.
Free trial
The free trial costs nothing and needs no card, so there is nothing to refund. The 14-day money-back guarantee starts with your first payment after the trial.
Duplicate or incorrect charges
If you are charged twice for the same purchase, charged the wrong amount, or charged after a cancellation took effect, contact us or Paddle. Once the error is confirmed, the incorrect amount is refunded in full.
How refunds are paid
BidPilots is sold by Contellect Technologies L.L.C S.O.C (Dubai, United Arab Emirates) through Paddle.com. Paddle is our online reseller and Merchant of Record: it processes payments, issues invoices and receipts, collects tax and makes every refund, to the payment method you used and including the tax you paid. Your bank may take several days to show it.
Your purchase is also covered by Paddle's Buyer Terms and Refund Policy.
Your legal rights
Nothing in this policy limits any right you have under the law that applies to you, including any right to withdraw from a purchase described in Paddle's Buyer Terms.
